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Service Improvement Manager


SectorsIT & Consultancy, ITIL
Salary£ 42,000 to £ 47,000 per annum
LocationsLondon, South East, UK
Contract TypePermanent


Our client, a globally recognised brand are looking for an experienced Service Improvement Manager.  You will be able to:

  • Communicate with senior business managers to advise, influence and determine strategic business needs.
  • Solve complex and diverse problems by continually re-evaluating new and/or conflicting factors.
  • Works closely with the Service Desk, Technical and Application teams to identify and deliver service improvements
  • Deliver operational improvements across the Internal IS team and relevant 3rd party suppliers
  • Support team development opportunities
  • Report and provide input to define SLA's and ensure this is accurate and consistent across all areas of Service Delivery
  • Support plans for emergency preparedness and provide recommendations in this area
  • Identify trends in IS service performance and guide any appropriate root cause analysis studies.
  • Manage and prioritise Service Improvement actions with Service Delivery Manager, Team Leads and Key Stakeholders

Experience of ITIL processes, including the following:

  • Service Improvement Management
  • Problem Management
  • Service Level Management
  • Certification in ITIL V3 Foundation as a minimum 

If you feel you are suited to this position and would relish the opportunity to come into a challenging technological environment then apply straight away for more information.

Vizioncore is acting as an Employment Business in relation to this vacancy.

Vizioncore is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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