Our client, a globally recognised brand are looking for an experienced Service Improvement Manager. You will be able to:
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Communicate with senior business managers to advise, influence and determine strategic business needs.
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Solve complex and diverse problems by continually re-evaluating new and/or conflicting factors.
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Works closely with the Service Desk, Technical and Application teams to identify and deliver service improvements
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Deliver operational improvements across the Internal IS team and relevant 3rd party suppliers
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Support team development opportunities
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Report and provide input to define SLA's and ensure this is accurate and consistent across all areas of Service Delivery
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Support plans for emergency preparedness and provide recommendations in this area
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Identify trends in IS service performance and guide any appropriate root cause analysis studies.
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Manage and prioritise Service Improvement actions with Service Delivery Manager, Team Leads and Key Stakeholders
Experience of ITIL processes, including the following:
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Service Improvement Management
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Problem Management
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Service Level Management
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Certification in ITIL V3 Foundation as a minimum
If you feel you are suited to this position and would relish the opportunity to come into a challenging technological environment then apply straight away for more information.
Vizioncore is acting as an Employment Business in relation to this vacancy.
Vizioncore is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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