Our client is going through a period of growth and seeks an experienced Service Desk Manager who is familiar with ITIL. Experience of growing and developing a successful 24/7 Service Desk is essential.
This opportunity will allow the successful candidate to implement new processes and procedures whilst also improving the existing procedures.
Candidates must be able to demonstrate the following skills:
Experience in using Service Desk tools such as Remedy
Experience in Service Management practices such as Service Level Management, Incident, Problem, Change and Configuration Management
Experience in process/procedure creation and review
Experience in defining Service Desk Application requirements
Manage the Service Desk Staff to deliver effective service for customers
Manage the Incident Management, Fault Management and Planned Works processes
Ensure accuracy and completeness of all information in Service Desk and associated processes
ITIL qualification would be highly desirable.
For further information about this position, please send in your CV.
Vizioncore is acting as an Employment Business in relation to this vacancy.
Vizioncore is an Equal Opportunities employer; we welcome applicants from all backgrounds.